Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Trugenz website and the purchase of any products or services from us. By accessing or using our website, you confirm your agreement to comply with these Terms.

If you do not agree with these Terms, please refrain from using our website or services.

Eligibility

To use our website, you must:

• Be at least 18 years old, or have parental consent if under 18.
• Provide accurate and complete information when placing orders.

Products and Pricing

• Availability: All products displayed on our website are subject to availability. We reserve the right to discontinue or modify any product without notice.
• Pricing: Prices for all products are listed in INR (Indian Rupees) and include applicable taxes. We reserve the right to change prices at any time without prior notice.

Orders and Payments

• Placing an Order: To place an order, simply add products to your cart and proceed to checkout. You will receive a confirmation email once your order is placed successfully.
• Payment Methods: We accept various payment methods, including credit/debit cards, UPI, and net banking.
• Payment Security: All transactions are encrypted and secure.

Shipping and Delivery

• Service Area: We currently deliver products only within India.
• Delivery Time: Orders are typically delivered within 5–7 business days, but delivery times may vary depending on your location.
• Shipping Fees: Shipping charges, if applicable, will be displayed at checkout.

Returns and Refunds

• Eligibility: Products can be returned if they are defective, damaged, or incorrect. Returns must be initiated within 7 days of delivery.
• Process: To request a return, contact us at hello@trugenz.com with your order details.
• Refunds: Approved refunds will be processed within 7–10 business days. Shipping fees are non-refundable.

Intellectual Property

All content on the Trugenz website, including text, graphics, images, logos, and designs, is the property of Trugenz and protected by copyright laws. Unauthorized use of our content is strictly prohibited.

User Responsibilities

By using our website, you agree to:

• Provide accurate and truthful information.
• Use the website only for lawful purposes.
• Refrain from attempting to compromise the website’s security or functionality.

Limitation of Liability

Trugenz is not responsible for:

• Delays or errors caused by third-party services, such as payment gateways or shipping providers.
• Losses resulting from unauthorized use of your account.
• Indirect, incidental, or consequential damages arising from the use of our website.

Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Please review these Terms periodically to stay informed.

Governing Law

These Terms are governed by the laws of India. Any disputes arising under these Terms will be resolved in the courts located in Gujarat.

Contact Us

For any questions or concerns about these Terms and Conditions, please contact us:

Phone: 7990732734

Email: hello@trugenz.com