At Trugenz, we prioritize customer satisfaction and strive to ensure that our policies are clear and fair. Please review our Cancellation and Refund Policy outlined below:

1. Order Cancellations

1.1 Before Shipping: Orders can be canceled within 24 hours of purchase without incurring any charges. After this period, we may process your order, and cancellations may not be guaranteed.
1.2 After Shipping: Once an order has been shipped, cancellations are not permitted. You may, however, initiate a return or refund request as per our return policy.
1.3 How to Cancel: To cancel an order, please contact our Customer Support team at support@trugenz.com or call +91-7990732734 with your order number and details.

2. Returns and Refunds

2.1 Eligibility for Returns:
– Products must be unused, in their original condition, and returned in the original packaging with all tags and accessories.
– Returns must be initiated within 15 days of delivery.
– Certain items, such as personalized products, undergarments, and clearance items, are non-returnable.
2.2 Return Process:
– Contact our Customer Support team at support@trugenz.com or call +91-7990732734 to initiate a return.
– Provide your order details and reason for return.
– Our team will provide instructions on how to ship the item back to us.
2.3 Refund Policy:
– Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within 7-10 business days and credited back to your original payment method.
– Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Exchanges

3.1 Exchanges are subject to product availability.
3.2 To request an exchange, follow the return process and specify your preferred replacement product. Any price difference will be communicated to you.

4. Damaged or Defective Items

4.1 If you receive a damaged or defective item, please notify us within 48 hours of delivery.
4.2 Provide photographs of the damaged or defective product along with your order details.
4.3 We will arrange for a replacement or refund as per your preference.

5. Non-Returnable and Non-Refundable Items

5.1 Certain categories of products, including personalized items, undergarments, and final sale products, are non-returnable and non-refundable unless defective or damaged.
5.2 Gift cards, promotional items, and clearance products are also excluded from returns and refunds.

6. Contact Information

If you have any questions or require assistance with cancellations, returns, or refunds, please contact us:

Email: support@trugenz.com
Phone: +91-7990732734
Address: Floor 2, Inffy , Himmatnagar, Gujarat, India – 383210

7. Policy Updates

We reserve the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically to stay informed of any updates.

Thank you for choosing Trugenz. We appreciate your business and aim to provide the best possible experience.